תנאי שירות

Terms of Service (Asiana)

Last updated: February 17, 2026

These Terms of Service (“Terms”) govern your access to and use of the Asiana website (the “Site”) and any purchases or services made through the Site. By visiting the Site, browsing, or placing an order, you agree to be bound by these Terms.

If you do not agree to these Terms, do not use the Site.

1) Store Information

This Site is operated by Asiana (“Asiana,” “we,” “us,” “our”).

Business name: Asiana
Address: Haifa Downtown, Haifa, Israel
Email: 3esawi98@gmail.com
Phone / WhatsApp: 974546908803

2) Eligibility

By using the Site, you represent that:

  • You are at least the age of majority in your jurisdiction, or you have the consent of a parent/guardian; and

  • You have the legal capacity to enter into a binding agreement.

3) Accounts and Security (If Applicable)

If you create an account:

  • You are responsible for maintaining the confidentiality of your login credentials.

  • You agree to provide accurate, current, and complete information.

  • You are responsible for all activity occurring under your account.

We may suspend or terminate accounts that we reasonably believe are being used fraudulently, unlawfully, or in violation of these Terms.

4) Products, Content, and Accuracy

We sell eyewear and related products through the Site.

We try to display product images, colors, descriptions, and pricing as accurately as possible, but:

  • Colors may vary by device/screen settings.

  • Product details may be updated without notice.

  • Availability can change and items may be limited or discontinued.

We reserve the right to correct any errors, inaccuracies, or omissions, including after an order is submitted, and to cancel or refuse orders if information is incorrect (including pricing errors).

5) Pricing, Currency, Taxes, and Fees

  • Prices are shown in NIS (₪) unless stated otherwise.

  • Prices may change at any time without notice.

  • Taxes (including VAT, where applicable), duties, customs, brokerage fees, and import charges may apply depending on your location and are your responsibility unless we explicitly state otherwise at checkout.

6) Orders, Payment, and Fraud Prevention

Order Acceptance

Your order is an offer to purchase. We may accept, reject, or cancel an order at our discretion, including for reasons such as:

  • Suspected fraud or unauthorized payment activity

  • Inaccurate pricing or product information

  • Inventory limitations

  • Shipping restrictions

If we cancel after you have been charged, we will issue a refund to the original payment method.

Payment

We accept the payment methods shown at checkout. By submitting payment details, you represent that you are authorized to use the payment method and that the information provided is accurate.

Chargebacks

If you initiate a chargeback without contacting us first to resolve the issue, we may restrict future purchases and may suspend access where appropriate. We will provide relevant order documentation to payment processors as needed.

7) Shipping, Delivery, and Risk of Loss

Shipping options, costs, and delivery estimates are shown at checkout and/or in our Shipping Policy (if published on the Site).

  • Delivery estimates are not guarantees.

  • Delays may occur due to carriers, customs, weather, peak seasons, or factors outside our control.

  • Risk of loss passes to you when the package is handed to the carrier, to the fullest extent permitted by law.

If a package is marked delivered but you did not receive it, you must notify us within 7 days so we can assist with an investigation.

8) Returns, Exchanges, and Refunds

Returns/exchanges/refunds are governed by our Refund Policy / Returns Policy (if published on the Site), which is incorporated into these Terms by reference.

If no separate policy is published, the following applies (edit to match your actual policy):

  • Returns are accepted within 14 days of delivery for unused items in original packaging.

  • Items that are used, damaged, missing original packaging, or otherwise not in resalable condition may be refused or subject to a partial refund.

  • Certain items may be non-returnable for hygiene/safety reasons where applicable.

  • Shipping fees are non-refundable unless required by law.

  • Refunds are issued to the original payment method after inspection and approval.

Consumer rights: Nothing in these Terms limits any mandatory consumer protection rights you may have under applicable law.

9) Eyewear-Specific Disclaimers (Important)

  • Our eyewear is not medical advice and does not replace professional eye care.

  • You are responsible for selecting products appropriate for your needs.

  • Any UV/blue-light/impact claims (if any) apply only as stated on the specific product page—do not assume features not explicitly listed.

If you experience discomfort, headaches, or visual issues, discontinue use and consult an optometrist/eye-care professional.

10) Promotions, Discounts, and Gift Cards

  • Promotions and discount codes may be limited in time, quantity, and eligibility.

  • We may modify or end promotions at any time.

  • Gift cards (if offered) are non-refundable except where required by law and cannot be exchanged for cash unless required by law.

11) Intellectual Property

All content on the Site—including text, images, video, logos, product names, designs, and page layout—is owned by or licensed to Asiana and is protected by intellectual property laws.

You may not copy, reproduce, distribute, sell, or exploit any Site content without our prior written permission, except as permitted by law.

12) Acceptable Use and Prohibited Activities

You agree not to:

  • Use the Site for unlawful purposes

  • Attempt to hack, disrupt, or reverse engineer Site functionality

  • Upload malicious code or spam

  • Collect customer data without authorization

  • Misrepresent your identity or attempt fraudulent purchases

We may restrict or terminate access for violations.

13) Third-Party Services and Links

The Site may rely on third-party tools and services (e.g., payments, analytics, shipping carriers) and may contain links to third-party websites. We are not responsible for third-party content, policies, or practices. Your use of third-party services is at your own risk.

14) Privacy

Your use of the Site is also subject to our Privacy Policy (if published). If a separate Privacy Policy is not published, you should publish one to explain how you collect, use, and store customer data.

15) Disclaimer of Warranties

To the fullest extent permitted by law:

  • The Site and products are provided on an “as is” and “as available” basis.

  • We disclaim all warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement, except where such disclaimers are not permitted by law.

16) Limitation of Liability

To the fullest extent permitted by law, Asiana will not be liable for indirect, incidental, special, consequential, or punitive damages, including lost profits, lost revenue, or loss of data, arising from your use of the Site or products.

In any case, our total liability will not exceed the amount you paid for the product(s) giving rise to the claim, or the minimum amount permitted by law, whichever is greater.

17) Indemnification

You agree to indemnify and hold harmless Asiana (including its owners, employees, and affiliates) from any claims, liabilities, damages, and expenses (including reasonable legal fees) arising out of your breach of these Terms, your misuse of the Site, or your violation of any law or third-party rights.

18) Governing Law and Disputes

These Terms are governed by the laws of the State of Israel, without regard to conflict-of-law rules.

Any dispute arising under these Terms will be brought in the courts located in Haifa, Israel, unless mandatory consumer laws require otherwise.

19) Changes to These Terms

We may update these Terms from time to time. Changes take effect when posted on this page with an updated “Last updated” date. Your continued use of the Site after changes means you accept the updated Terms.

20) Contact

Questions about these Terms should be sent to:
Email: 3esawi98@gmail.com
WhatsApp/Phone: 974546908803